Future CX London conference

On November 27th 2019, I was invited to speak at Future CX London, organised by Orlo, and asked to share social media and customer experience (CX) strategy, best practice and success stories.

I had some awesome feedback, and this was my fave, from Justin Clark, Social Media 🙂

“Your talk was absolutely superb. The content you’re producing is outstanding and your approach to the process is truly dynamic and to be admired. Very few organisations are able to adapt and keep pace with new features and content techniques and it looks like you’re doing it! Your energy as a speaker was incredible!”

You can read more about the conference and other talks here:



Who the heck am I?
How did I end up doing what I’m doing now? What’s my story?
Did I always dream of working in the creative industry?
Who was a significant influence to me?
What is the best part of what I do?

Find out all the answers in my very own Glug Profile